Emails Not Sent – Troubleshooting
The back in stock alerts feature (or Back in Stock Product Alerts app) is not sending emails. How can I get this resolved?
The feature / app is designed to automatically send out email alerts to customers waiting to be notified when a product is restocked. However, there are some circumstances where those alerts don’t get sent out. Here are the most common cases:
1. The feature / app is disabled: Ensure that your Back in Stock Product alerts app is enabled. To check the app status go to swym dashboard->BiS Product Alerts->Enable. Dashboard view given below:
2. The app’s usage has exceeded the allocated quota for your plan: Ensure that you have not exceeded the quota for your plan. To check your quota usage, login to swym dashboard->dashboard section. Dashboard view given below.
Note: Once the app reaches the quota for the month, our app gets disabled & no alerts will be triggered.
3. Your store is using the FREE plan of the app: If you are on the FREE plan of the app, please note that the app does not automatically send out alert emails. Instead, you have the ability to trigger these emails manually via the app dashboard for any products you’ve restocked. To do this, click on Send back in stock Email button for the product that is back in stock. Those customers that are waiting on an alert for that product will be notified when you trigger the alert using this button see screenshot below). Please note that on all paid plans, these alerts are automatically dispatched and customers waiting on alerts will be notified whenever those products are restocked.
Verify whether the alerts have already been sent. Please check in swym dashboard-Reporting-Sent Alerts. The dashboard view is given below:
Still facing an issue with emails not getting sent correct? Please write to us at firstname.lastname@example.org so we can investigate and get any such issues resolved for you.