Personalize your email campaigns based on each customer’s shopping journey

Wishlist+

Enable your customers to save their favorite products for later

A smart Wishlist for your e-commerce store that maximizes each interaction shoppers have with you. Capture shopping activity as it happens and make it easy for those shoppers to continue their journey when THEY are ready.

In-Stock Alerts

Bring customers back with personalized back-in-stock alerts

An intuitive product alerts app for e-commerce stores that enables your customers to sign up for product alerts and automatically notify them when those products are updated. Includes Back in Stock, Price Drop, Low Stock alerts and more.

Engage

Capture Intent. Engage better. Sell more

Engage your customers with a truly personalized Shopping Assistant for your store based on each shopper’s context. This app combines the rich capabilities of all the other Swym apps into one single app you install on your e-commerce site.

Super-targeted, highly relevant email to drive more sales for growth-focused brands

  • Automatic Wishlist reminder emails
  • Back-in-stock alerts on restocked products
  • Price drop and low stock alerts on Wishlist items
  • Browse & Cart Abandonment emails
  • Import and incorporate Swym user context into your Klaviyo Flow workflows 
  • Capture customers’ email addresses via the Swym apps, and allow customers to sign up for your email newsletters.

Scope of the Integration

The primary objective of the Swym-Klaviyo integration is to enable you to leverage your Klaviyo account to trigger and send any emails that originate from the Swym app through your Klaviyo account. The Swym apps help engage your customers in personalized fashion for your store by enabling capabilities that are targeted at simplifying their shopping journeys – such as a Wishlist module, or a back-in-stock alerts app or a Shopping Assistant. For each of those apps, the Klaviyo+Swym integration enables you to send contextual emails to customers based on their individual context. There are a couple of ways in which you can leverage this integration for your store:

  1. Send triggered email via Klaviyo: Define rich templates for the various Swym app emails and let Swym trigger those emails for you based on pre-defined triggers by leveraging the Klaviyo send-mail APIs. This is the simpler approach where you define the templates and the apps will automatically send the emails out.
  2. Integrate with Klaviyo Flow: Publish user context based on predefined Swym triggers to Klaviyo Flow, and automate your email sequences to engage your customers based on that context. This is a little more involved where the user context/data gets passed to Klaviyo based on pre-defined conditions (such as an Add to Wishlist action) and you can configure the automation sequence inside Klaviyo Flow that uses that data. While this involves additional steps to define those workflows, this integration can help you add significant sophistication to your flows by taking full advantage of the power of Klaviyo Flow by adding various conditions to individualize the messages.

In addition, the integration allows your customers to opt-in to be automatically added to your store’s subscriber lists within Klaviyo with their email address while engaging with the Swym apps.

How it works

The Swym-Klaviyo integration is pretty straight-forward but given that there are a couple of options to enable it, the steps to enable the integration will depend on whether you choose to leverage Klaviyo Flow for your transactional emails or not. For both the options, there are some common steps such as validating your Klaviyo account and obtaining a verified API key that can be used for the integration. The support team at Swym will help you configure the integration for your app, but a Klaviyo verified API key is needed to complete the configuration steps.  

1. Verify your Klaviyo account

Email Klaviyo (success@klaviyo.com) with your Klaviyo API key to get your account verified. We need this step to be done to configure the Klaviyo integration at our end

2. Send triggered email via your Klaviyo account

For non-transactional emails (such as a user sharing their Swym wishlist with friends and family), you’ll first set up the email templates for the app emails in your Klaviyo account. The Swym support team can provide the baseline email templates for each of the scenarios that you can then modify to suit your brand requirements. Once the templates are ready, please provide the support team with the appropriate template-ids for each of the scenarios. We will then configure the Swym app to use the appropriate templates to send the email when the user invokes any of those features (such as sharing their Wishlist, or attempts to associate their Wishlist with their email address). For your transactional emails (such as Wishlist reminders and back-in-stock alerts), you can either set up templates and follow the exact same procedure as described above, or leverage Klaviyo Flow to set up your email automation sequence for those scenarios

3. Integrate with Klaviyo Flow

To help you leverage the power of Klaviyo Flow for your automation sequences, we can configure triggers in the Swym app to send user events to Klaviyo whenever they occur. For instance, if a user adds an item to their Wishlist, an event with the relevant metadata will be triggered on the Klaviyo end. You can define your workflow to then act on this trigger, add other conditions that you see fit (such as a delay action of 24-hours) and a subsequent action to take – such as emailing the user with that Wishlist reminder. For these Klaviyo Flow sequences, you’ll need to incorporate relevant product attributes into the email template you use for the sequence. You can reference the properties from the event metadata in the following format to include in your email template:

Product Page URL – {{ event.ProductURL }}
Product Name/Title – {{ event.ProductName }}
Product Image URL – {{ event.ImageURL }}
 
Here’s the full list of event properties that are passed by the Swym trigger. The email template for your Flow email actions are identical to how you’d configure them for any of your other flows. For information on how to set up a flow, please refer to Klaviyo’s documentation here

4. Add subscribers to your mailing list

Once the integration is enabled, you can allow customers to opt into your marketing subscriber lists. You’ll need to provide the List_Id that you’d like to add customers to, and we’ll configure your app settings to add to that list anytime they opt-in to receive your marketing campaigns

Frequently Asked Questions

Which Swym apps currently support an integration with Klaviyo?

The Swym-Klaviyo Integration is supported by the In Stock Alerts, Wishlist Plus and Engage apps at this time.

Do we need to be on a paid plan for this integration to work?

Yes, the Swym Klaviyo integration is only supported on our Premium plan and higher. 

Still have questions?

Looking for more specifics on our technology integrations? Please review our Help documentation, or email us with your query

Helping e-commerce brands craft a more seamless experience for their customers



Helping e-commerce brands craft a more seamless experience for their customers

© 2019 Swym Corporation. ALL RIGHTS RESERVED. Swym Corporation 7700 Windrose Ave, Plano TX 75024

© 2019 Swym Corporation. ALL RIGHTS RESERVED.
Swym Corporation 7700 Windrose Ave, Plano TX 75024/p>