Back in Stock Alerts Quota
Our Back in Stock Alerts app offers various plans. Each plan includes a preset number of Back in Stock Alert Request Actions allowed in a calendar month, this is referred to as your Back in Stock Alerts quota.
What are Alert Request Actions?
One Alert Request Action is used every time a user requests an alert for an out-of-stock item on your store. The number of Request Alert Actions on your store increases by 1 each time a user subscribes to be alerted about an out-of-stock product.
The app will keep track of each Request Alert activity and compare it to your plan’s quota. If your plan’s quota is exceeded, the app will be disabled on your site until the plan is upgraded to include a larger quota. The quota will reset on the 1st of every month.
When the Back in Stock Alerts usage in a given month exceeds 80% of your plan’s quota, we will send a proactive email to the admin email address for the app, informing you of the usage levels and recommending you to upgrade to the next available plan. When you upgrade your plan, your app quota is automatically increased to the new plan’s quota.
What plans are available for Back in Stock Alerts?
Our Back in Stock Alerts app is jam-packed with features that will help you drive sales when products are restocked. Visit our Back in Stock Alerts page to learn more about pricing and the features available with each plan level.
Frequently Asked Questions
How do I change my Back in Stock Alerts plan?
The Back in Stock Alerts plan can be changed from the Swym Admin panel by clicking on Dashboard at the left column and then clicking on ‘Upgrade’ underneath the current plan name. You will then be redirected to the plan selection page to carry out the upgrade.
Will my alerts stop getting sent if my quota is exceeded?
Yes, our app will be completely disabled once your quota is exceeded and will bere-enabled if you upgrade or on the 1st of the next month.
Is there a way for a customer to unsubscribe from an alert, thereby increasing my quota?
No, it is not possible for a customer who has already requested alerts to unsubscribe from it. There is no way the quota can be reset once an alert event is recorded. However, your customers can click on the unsubscribe link at the bottom of alert emails should they wish to stop receiving them.
Why aren’t my alerts showing up in Swym Admin?
Our BI data updates are usually a couple of hours behind. This means that there is a delay between a customer subscribing for an alert and their information being displayed on the Swym Admin panel. Kindly check our admin panel after a few hours and our reports should be updated. You can also check the Dashboard section on the Swym Admin panel to check the last 5 activities that were performed instantaneously.
I have restocked my products but my alerts aren’t being sent automatically?
Our Free plan only supports the manual sending of Back in Stock alerts. This implies that you must log in to the Swym Admin panel and trigger the alerts manually. Automatic sending of alerts is supported on our Starter plans and above. Check out our pricing section to learn more.
What happens if I delete a product that customers have subscribed to?
We highly recommend that you do not delete a product that your customers have subscribed to. This is because our applications use key identifiers such as Product and Variant ID to record and send alerts. Even if you re-add the product in an identical manner, Shopify will assign a different unique Product/Variant ID to it which will prevent our app from being able to send out automatic alerts.