Thank you for installing the Back in Stock Product Alerts app on your e-commerce store. We’ve made it simple to set up the app via a wizard, here is some supporting documentation on how that works:

As soon as you install the app, you will be asked to choose a plan for your store. Feel free to pick the plan that works for you, but since we have a 14-day free trial, feel free to take advantage of that and check out the Premium plan that includes all the powerful features the app has to offer. You won’t be charged until after the 14 days of your free trial period have elapsed.

Once you’ve chosen and activated your plan, the app will guide you through the setting up of the app. There are 3 steps in the setup – Product Page Configuration, Email Service Provider Configuration and a final Confirmation step to publish the app live on your store.

On the first screen, click CONTINUE to get started with the setup.


This step in the wizard is how the “Email me when available” button should look in the Product pages. By default, this “Email me when available” button will appear next to the Sold out button on the product page.

  • APPEARANCE: We give you the options to choose from different button styles of how the “Email me when available” button should appear in the product pages. The color of the button/icon is determined by the color that you picked in step 1 of the Wizard. Here are the options
    • Icon + label as a button (default option)
    • Label as a button
    • Icon only
  • COLOR: This is the default color that will be used for the button and icon. Clicking on the color block will open up the color picker. You can either pick a color via the picker, or enter a hex code that matches the color scheme that you use in your store
  • LABEL: This will show up only if there is a label chosen in the APPEARANCE step. This is the text that will show on the button.
  • TOOLTIP: This is the text that will show when a shopper hovers over the button.

Click CONTINUE to move to the next step


Once a product comes back in stock, we will send automatic emails to all the shoppers who have subscribed an alert for that product. This step in the wizard is for configuring who that email will be sent on behalf on.

  • FROM NAME – This will be the FROM name of the sender
  • FROM EMAIL – This will be the email address that we will be set as the “Reply to” in all emails.
    • You will need to validate your email. This is to ensure that someone else is not using your email ID by mistake.
      • You will receive a confirmation email on the login that you have logged into the store with
      • Just click on the confirmation link and you are all set.
    • If you have chosen an Email Service Provider, this address will be set as the FROM email address
    • If you have chosen Swym to send the email then it will be sent from “”
  • CHOOSE EMAIL SENDER OPTIONS – On our Premium plan and higher, you can configure the app to use your own Email Service provider to send the email. If that’s not needed, you can also configure Swym to send the emails on behalf of your store. We currently integrate with the following ESP:
    • Mailchimp/Mandrill
    • Klaviyo
    • Bronto
    • Retention Science
    • Zaius
    • Sailthru
    • DotMailer
    • SendGrid
    • Amazon SES

          Note: Please ping us if you are using some other ESP and would like us to integrate with that.

  • PREVIEW EMAIL – View a sample email template and see how it renders. This email is from our test site and hence it will show the product from our test site.
  • SEND TEST EMAIL –  Optional,  send a test email and check how the email renders. The test email would be sent to your store’s admin email address. With the Pro and Premium plans, you can customize your email templates based on your preferences

Click on  ‘CONFIRM SETTINGS’ to save settings and your store is now ready to allow shoppers to subscribe to alerts. On all our paid plans, Swym will automatically send the restock alert emails when an out of stock product comes back in stock.

You are all done!!! This is the last step of the setup process:

  • Click on VIEW BACK IN STOCK PRODUCT ALERTS ON YOUR SHOP: This will launch a browser session to your store so you can check the Back in Stock Product Alerts settings and make sure its configured just the way you wanted it. The app will attempt to automatically navigate to an out-of-stock product page so you can verify it, but if that doesn’t happen, please browse to an out-of-stock product page to verify.
  • Click on ADVANCED CONFIGURATIONS: This is the Settings page which has a few more advanced settings. This is also the page you will land on when you come back to the Swym Dashboard ->Settings page in the future if you’d like to make any changes.

Testing your Back in Stock Product Alert emails( PAID PLANS)

To test the Back in Stock Product Alerts app on your e-commerce store, you will need to find an out-of-stock product to test out the entire flow on. Visit this product page and sign up for an alert using the “Email me when available” button. Next, you will have to replenish stock for that product to trigger an alert. We suggest using a test product so as to not disturb the current inventory or pricing setup.

  • Ensure that the product has the ‘Quantity’ set to ‘0’ in the ‘Inventory’ section
  • From the product details page, click on the “Email me when available” button and provide the email address to receive the back in stock alert
  • Now from the store’s admin console, increase the ‘Quantity’ for that Product and ‘Save’ settings
  • You should receive a back in stock alert at the email address you had provided

Don’t forget to check the ‘Metrics’ from the Dashboard. The dashboard pulls together some smart insights about your website’s overall engagement as well as specific metrics for your Back in Stock Product Alerts app, and you can use this data to further hone your online marketing strategies.

The cool thing about the Back in Stock Product Alerts app is that not only does the app help send relevant emails to your shoppers, but you can also get visibility into which of your products are the most popular (based on the number of users that are subscribing to alerts for them), what kind of alerts are generating the highest engagement, and who your most active users are. Sending price drop, back in stock and other product alerts can be an effective tool in your marketing armory, especially when you are looking to engage your customers in a cost-effective fashion. 

Helping e-commerce brands craft a more seamless experience for their customers

Helping e-commerce brands craft a more seamless experience for their customers

© 2019 Swym Corporation. ALL RIGHTS RESERVED. Swym Corporation 7700 Windrose Ave, Plano TX 75024

© 2019 Swym Corporation. ALL RIGHTS RESERVED.
Swym Corporation 7700 Windrose Ave, Plano TX 75024/p>