FAQ: Swym In Stock Alerts Shopify App

Once the product gets restocked, does the In Stock Alerts app automatically send mails?

If your store is on a paid plan – In Stock Alerts automatically sends email alerts to subscribers once the product gets restocked. For stores on a Free plan, you can get the list of subscribers and their email addresses from the Reports section. You can download this list for no extra cost and export it into a mail list – so you could send in email in the format that you would like.

Can the email template be customized?

Yes, we can customize the email templates for customers on a paid plan. We can insert the logo, change some content or match the font styles and colors as per your store’s branding. We would require links to any images files (such as logos) that you would like included, plus the content that needs to be replaced. A mock-up of the email template that you require would be really helpful to process your request faster. Please contact our support team to get this customization done.

Does this app work when variants are sold out, or just the entire product?

Yes, In Stock Alerts works on variant selection. Ideally, the variant of the product should be selected (the URL should reflect the change in the variant – with the variant number appearing); the stock of that product should be 0 – and thus, the In Stock Alerts button would appear so shoppers can subscribe for alerts. Once the product, of this variant is in stock (stock updated to 1), and your store is on a paid plan the subscribers will be alerted of the product being back in stock via email.

I have a paid plan, and I have updated the inventory level but I haven’t received an email alerts on my test email address?

Our code listens to Shopify’s code to update us on any change in the inventory levels. Please make sure that the Inventory policy set for the product on Shopify admin console is set to ‘Shopify tracks this product’s inventory’. If this setting has already been saved – it is likely your email alerts could be in a queue. Please wait an hour, and if you still have not received an email alert – do contact our support team and we should be able to track the email and investigate further, and address your query.

In Stock Alerts- Shopify inventory policy

In Stock Alerts button not appearing, what do I do?

Ideally, the In Stock alerts button should appear if the inventory level is set to ‘0’ or less. Our code is set so that it reads the Add to Cart or Sold out button text and attaches itself to it. We have noticed that certain themes use different element names – and we would just need to extend support for our button to appear. In case the inventory level for the product is set to ‘0’ and the button does not appear, please contact support for assistance and we should be able to assist and address your query as swiftly as possible.

 

What is included with In Stock Alerts’ app Free plan?

On a Free plan,  the ‘Notify me’ or ‘Email me when available’ button will appear on products with inventory level set to 0 on shopify admin console. Shoppers can enter their email address and subscribe for an alert. The admin can find the email addresses and data on the products for which alerts have been subscribed for – from Swym Dashboard -> Reports -> Alerts Subscriptions. You can then send personalized email alerts to these email addresses. You can download the report and import it to your mail service provider list.

Swym In Stock Alerts reports

 

 

I am unable to complete installation. The wizard does not take me to the next step?

We have code checks in place that do not support certain special characters in the email field or in the store name field. This could be the reason why the wizard is not allowing you to complete the setup. Please remove any special characters and try again. In case you would like the special characters such as (©, ™, ® etc) to be included – please contact our support team and we shall certainly try and help out.

Can the In Stock Alerts email pop-up be customized to match my website’s branding?

Yes, we can customize the font styles and colors to match the website’s branding. We have also made text changes and language changes for customers on a paid plan. Please email our support team and they would certainly be able to look at your site, make suggestions and help customize the app to suit your requirements.

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